Shipping policy

When will I receive my order? How much does shipping cost?

• Delivery Time: Within 14 business days

• Cost: Absolutely free for all orders within India!
  We take extra care to ensure your package arrives safe and sound. Please check for any signs of tampering or damage before accepting it.

Is my Zen order insured during shipping?
Yes, your Zen order is fully insured from the moment it leaves us until it reaches you. Shop with confidence—your purchase is in safe hands.

How can I track my order?
Tracking your order is simple! Just log in to ‘My Account’ on our website and check the details. If you need help, give us a call at +91 9093333000 or email us at customercare.india@zendiamond.com.

What’s the return or exchange process?
We offer:

• 14 days free returns

• In-store buyback policy

Returns or exchanges are accepted after careful checking and must comply with our terms and conditions. To start your return or exchange, contact us via email or phone. Please note there’s a ₹500 charge for return shipping.