Policies
CUSTOMER RETURNS, REFUNDS, EXCHANGE, BUYBACK, CANCELLATION & SHIPPING POLICY
1. Customer Orders
The customer shall pay 90% (Ninety Percent) of the estimated value of the product as an advance payment in order to confirm the order. The order shall be treated as confirmed only upon receipt and realization of the required advance amount by ZEN Diamond.
The final invoice value shall be determined at the time of delivery based on the actual product specifications, applicable prevailing prices, taxes, duties and other applicable charges. Any balance amount payable by the customer shall be paid in full prior to or at the time of delivery.
The customer shall collect the product within 30 (thirty) days from the date of receipt and realization of the aforesaid advance monies by ZEN Diamond.
If the customer fails to collect the product within the aforesaid 30-day period, ZEN Diamond may cancel or otherwise deal with the order in accordance with its prevailing terms, including recovery or adjustment of applicable costs, charges or losses to the extent legally permissible.
Customised, personalised, engraved, specially manufactured or made-to-order products may be subject to additional cancellation, return, exchange and refund conditions as disclosed at the time of order.
2. Product-Specific Eligibility
Eligibility for return, refund, cancellation, exchange and buyback depends on the product category, whether the item is customised or made-to-order, the purchase channel, promotional terms, product condition, documentation and the specific terms displayed at the time of purchase.
Nothing in this Policy creates an automatic entitlement to return, exchange, refund, buyback or Upgrade where the applicable product category is lawfully excluded or where the product does not meet the stated eligibility conditions.
3. Online Returns and Refunds
3.1 Return Window
For eligible products purchased through the official ZEN Diamond website, a return request may be initiated within 7 days from the Delivery Date.
The request must be raised through customer support using the order details and registered contact information.
The product must remain unused, uncustomised, unaltered, undamaged and complete, with the original invoice, product certificate, ZEN Assurance Card and other supplied documentation/accessories, as applicable.
Gold coins are eligible for return only when they remain in their original sealed condition and the original invoice is available.
3.2 Return Exclusions
Customised, personalised, engraved and made-to-order jewellery is not eligible for cancellation or return once confirmed, except where required by applicable law or where ZEN Diamond expressly agrees otherwise.
Products identified on the website or invoice as non-returnable/non-refundable are excluded.
Products purchased using promotional codes, discount coupons or special promotional schemes may be subject to separate return/refund conditions.
Products showing wear, alteration, repair, resizing, tampering, damage, stone replacement/loss or any other material change from the delivered condition may be rejected.
3.3 Return Procedure
Email customercare.india@ZENdiamond.com with the order number, product details, reason for return and photographs/video where requested.
ZEN Diamond will provide return instructions. The customer must not ship the product to any address other than the address/instructions provided by ZEN Diamond.
Unless ZEN Diamond provides a pickup service, the customer must use secure, traceable and adequately insured shipping and retain proof of dispatch and delivery.
ZEN Diamond may require additional verification before accepting the return.
3.4 Inspection and Acceptance
All returned jewellery is subject to quality, authenticity, weight, stone and document verification. Receipt of a returned package does not constitute acceptance of the return. If the product fails inspection because of damage, alteration, missing documentation, mismatch, tampering or other ineligibility, the return may be rejected subject to applicable law.
3.5 Refunds
Once an eligible return is approved, the refund will generally be processed within 10 Business Days after approval.
Refunds will ordinarily be made to the original payment method or, where legally permissible and operationally necessary, to the verified bank account of the customer.
Where the original payment method cannot receive a refund, ZEN Diamond may request verified bank details.
Any lawful deduction expressly disclosed at purchase or otherwise permitted by applicable law may be applied.
Taxes, duties or other amounts will be handled in accordance with applicable law and the nature of the transaction.
4. Non-Returnable / Non-Refundable Categories
The following categories are generally non-refundable/non-returnable: gold coins and gold bars, coin bracelets, Mahjong sets, pens, perfumes, pocket watches, watches and ties.
5. Order Cancellation
5.1 Customer Cancellation
A customer may request cancellation before dispatch, provided the order has not entered final processing, production, customisation or delivery processing.
Cancellation is not guaranteed merely because a request has been submitted; ZEN Diamond will confirm whether the order can still be cancelled.
Once an eligible cancellation is approved, the refund will generally be processed within 10 Business Days.
Customised, personalised and made-to-order orders cannot ordinarily be cancelled after confirmation, except where ZEN Diamond agrees.
5.2 Cancellation by ZEN Diamond
ZEN Diamond may cancel an order where reasonably necessary, including because of unavailable inventory, pricing or product-information errors, quality rejection, incomplete information, unsuccessful payment/customer verification, suspected fraud or unauthorised transactions, or circumstances beyond reasonable control. Where an order is cancelled and payment has been received, ZEN Diamond will process the applicable refund in accordance with this Policy.
5.3 Failed Payment
If a payment fails but the customer’s account is debited, the amount will ordinarily be reversed by the payment gateway/bank to the original source, subject to the applicable bank/payment-provider timelines. The customer should contact ZEN Diamond if the amount is not reversed within the applicable timeline.
6. Exchange Policy – Showroom Purchases
6.1 Exchange Within 7 Days
Eligible products purchased from a ZEN Diamond showroom may be considered for 100% refund/exchange within 7 days from the date of purchase, subject to the product being unused, uncustomised, in Original Condition, accompanied by the original invoice/receipt and certificate, and free from tampering, alteration or damage.
6.2 Lower / Higher Value Exchange
Lower-Value Replacement: Where the replacement product is of lower value than the eligible value of the product being exchanged, no cash refund of the differential amount shall be payable. ZEN Diamond may, where applicable, issue a credit note for the eligible balance amount, subject to the terms stated on the credit note and applicable law.
Credit Note: Any credit note issued for a lower-value exchange shall carry the validity period of 6 months from the date of issuance, subject to applicable law.
Higher-Value Replacement: Where the replacement product is of higher value than the eligible exchange value, the customer must pay the applicable difference, together with applicable taxes and charges.
No Cash Refund: A lower-value exchange does not create an entitlement to a cash refund of the differential amount.
7. Lifetime Exchange, Upgradation
Eligible products purchased from a ZEN Diamond may be considered for lifetime exchange after the expiry of 7 days from the date of purchase for ZEN Diamond showroom or the delivery date for purchases made through the official ZEN Diamond website.
Eligible exchanges may be valued using ZEN DIAMOND INTELLIGENT VALUATION SYSTEM (ZDIVS), taking into account applicable market prices, net metal weight, diamond/gemstone and other relevant valuation parameters.
Diamond Studded jewellery: 100% of applicable ZDIVS value applies only where the purchase price of the new diamond studded jewellery is at least 50% higher than the ZDIVS valuation of the old ZEN diamond jewellery being exchanged.
Gemstone studded jewellery: eligible ZEN Diamond 18kt gold gemstone studded jewellery may be eligible for exchange, as valued on the date of the exchange transaction, at the applicable ZDIVS value, only against and where the purchase price of the new diamond studded jewellery is at least 50% higher than the ZDIVS valuation of the old gemstone studded jewellery.
24kt gold coins/bars: eligible ZEN Diamond 24kt gold coins/bars may be eligible for exchange, as valued on the date of the exchange transaction, at the applicable ZDIVS value, only against and where the purchase price of the new diamond studded jewellery is at least 50% higher than the ZDIVS valuation of the old 24kt gold/bars.
No jewellery or other product may be exchanged for gold or silver coins/bars except for the specific coin/bar exchanges expressly permitted under this Policy.
ZEN Diamond may accept eligible ZEN Diamond products for exchange, upgradation or buyback after 7 days in accordance with the prevailing terms applicable on the date of the transaction.
Acceptance is subject to examination of the product and verification of authenticity by ZEN Diamond personnel and/or authorised third-party laboratories or agencies.
Exchange, upgradation or buyback shall be processed only after successful quality and authenticity approval.
Discounts, promotional benefits and free gifts may be adjusted at the time of exchange, buyback or upgradation in accordance with the original invoice and applicable promotional terms.
Accessories are NOT Eligible for refund, return, exchange, buyback, upgrade.
8. Buyback Policy
Eligibility
ZEN Diamond shall accept buyback of products sold through a ZEN Diamond showroom and official website, subject to the prevailing buyback policy on the date of such request. Buyback is subject to authenticity, quality, condition, documentation and valuation checks.
Valuation and Rates
Buyback valuation is determined using ZDIVS as on the date of the buyback transaction, taking into account applicable market prices, net metal weight, diamond/gemstone quality and relevant valuation parameters.
Diamond and Gemstone studded jewellery: 75% of applicable ZDIVS valuation.
24kt gold coins/bars: ZEN Diamond 24kt gold coins/bars shall be valued, as on the date of the exchange or buyback transaction, at the prevailing ZDIVS value applicable to the relevant 24kt gold coin/bar. Such 24kt gold coins/bars may be exchanged or bought back only in accordance with ZEN Diamond's prevailing exchange and buyback terms, including applicable product eligibility, authenticity, quality, condition and documentation requirements.
The buyback value shall be determined at the prevailing ZDIVS value as on the date of the buyback transaction, subject to any applicable deductions or adjustments under ZEN Diamond's prevailing policy.
Condition, Deductions and Quality Approval
Normal wear and tear arising from reasonable use may be accepted.
Deductions may apply for excessive wear and tear, damage, breakage, stone defects, cracked/replaced/missing stones, alterations, resizing, repairs, polishing, other modifications, tampering or missing/non-availability of required documentation.
Depending on the nature and severity of the issue, the applicable deduction may be up to 100% of the applicable ZDIVS value.
Every product covered by exchange, buyback or upgradation is subject to successful quality and authenticity inspection by ZEN Diamond and/or its authorised agency.
For valuation purposes, net metal weight excludes pearls, diamonds, gemstones, other stones, lac, dust, dirt and other extraneous or non-metal material.
Discounts, promotional benefits and free gifts may be adjusted at the time of exchange, buyback, returns, refund or upgradation in accordance with the original invoice and applicable promotional terms.
Accessories are NOT Eligible for refund, return, exchange, buyback, upgrade
For Diamond Jewellery purchased through loan/EMI arrangements, any company-borne incentive, including processing fee support and/or down-payment support, shall be treated as a promotional discount. At the time exchange, buyback, refund or upgradation, a deduction of up to 25% may be applied to the prevailing ZDIVS value, subject to the applicable transaction terms.
Credit card charges, where applicable, may be deducted over and above the exchange, buyback or upgradation deductions on the overall invoice value.
No product may be exchanged for gold or silver coins/bars. ZEN Diamond gold/silver coins or bars cannot be exchanged against other ZEN Diamond gold/silver coins or bars, except where expressly permitted by ZEN Diamond in writing.
All products covered by exchange, buyback or upgradation shall be processed only after quality-check approval by ZEN Diamond or its authorised agency, and the determination made pursuant to such examination shall be final, subject to applicable law.
Solitaire Jewellery of ₹10,00,000 or More
Any exchange, return, upgradation or buyback of solitaire jewellery having an invoice value of ₹10,00,000 (Rupees Ten Lakh) or more shall be subject to specific approval by ZEN Diamond. The standard terms of this Policy shall not automatically apply to such products.
9. Gift Cards
9.1 This Gift Cards(s) is valid only for the purchase of ZEN Diamond brand products from its showrooms and website www.india.zendiamond.com
9.2 This Gift Cards(s) is only entitled to a credit to the extent of the face value of the Gift Cards(s).
9.3 If the value of the purchase is less than the value of the Gift Cards(s), the balance is non-refundable.
9.4 Partial redemption of the Gift Cards(s) is allowed and the balance will remain in Gift Cards(s).
9.5 No replacement or compensation is permissible for lost or mutilated or defaced or Expired Gift Cards(s).
9.6 Bearer is responsible if the Gift Cards(s) is lost, stolen, destroyed, or used without permission.
9.7 Gift Cards(s) can be combined with other ongoing offers at ZEN Diamond stores.
9.8 If the Gift Cards(s) is stolen or lost, neither will a new Gift Cards(s) be issued nor will the money be reimbursed in any manner.
Photocopy/Reproduction of the Gift Cards(s) will not be accepted.
9.9 Gift Cards(s) once purchased shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
9.10 Gift Cards(s) are normally delivered instantly. But sometimes due to system issues, the activation can be delayed up-to 24 hours.
9.11 Gift Cards(s) cannot be clubbed with redemption of ZMM, ZGM (Advance purchase scheme)
9.12 Customers are required to bring along Photo ID proof (with address) for redeeming the Gift Cards(s). Below mentioned ID 9.13 proofs will be Valid – Aadhar Card / Voter ID Card / Driving License / Passport.
9.14 Multiple Gift Cards can be used in a single transaction.
9.15 Gift Card(s) cannot be used to purchase another Gift Card.
9.16 Gift Cards(s) can be clubbed with on-going promotions/offers.
9.17 Gift Cards(s) are accepted on all products. Gift Cards(s)(s) bought from other platforms can be used on specific categories only. Please check the type of Gift Cards(s) before confirming the type of jewellery or coin that can be bought via it.
9.18 Gift Cards(s) can be used Online/Offline.
9.19 Cashback offer is not applicable on ZEN Diamond brand.
9.20 Gift Cards(s) have an expiry period and shall be valid for a period of 6 months from the date of activation / issuance.
9.21 In addition to these Terms and Conditions, ZEN Diamond Gift Card(s) and their use on our website are also subject to ZEN Diamond’s general Terms of Use & ZEN Diamond’s decision will be final in case of any dispute.
9.22 ZEN Diamond may change (add to, delete, or amend) these terms from time to time. Any Gift Card(s) you purchase are for personal, non-commercial use and enjoyment only. The same may be shared with family and friends but may not be advertised, sold or used as promotional items by the purchaser or anyone else without ZEN Diamond’s prior written consent.
9.23 All disputes concerning the products and services offered in this connection are subject to Mumbai jurisdiction.
9.24 Non-receipt of Gift Cards(s) post 7 days of receipt of dispatch confirmation has to be reported immediately or else ZEN Diamond or their affiliates will not be liable for the misuse of the card.
9.25 Purchase against the Gift Cards(s) will be subject to government prescribed limits for cash purchases.
9.26 For any queries / issues related to Gift Cards(s), raise a request at customercare.india@zendiamond.com | +91 9134333000.
9.27 Unless expressly permitted, they are not redeemable for cash, transferable for consideration or intended for resale.
10. Payment
Approved buyback payments and any refunds or returns covered by this Policy shall be made compulsorily by bank transfer only, ordinarily within 10 Business Days from final approval and completion of required verification and documentation.
11. Taxes and Payments
Buyback valuations are exclusive of GST and any other applicable taxes unless expressly stated otherwise. Payment on buyback and refunds/returns shall be made by bank transfer only within the applicable processing period, subject to applicable law.
12. Shipping Policy
12.1 Secure Dispatch
Eligible orders are shipped in tamper-evident/protective packaging.
Orders are insured during transit to the extent provided under ZEN Diamond’s logistics arrangement and applicable insurance terms.
ZEN Diamond may use an appropriate courier/logistics partner based on destination and service availability.
Tracking/AWB details will be shared after dispatch where available.
12.2 Shipping Charges
Free shipping is offered across India for eligible orders. Any applicable product, destination, remote-area, special-handling or other shipping charge will be disclosed before order confirmation.
12.3 Delivery Verification
For high-value jewellery, ZEN Diamond or its logistics partner may require identity and delivery verification. The recipient may be asked to present a valid government-issued photo ID. ZEN Diamond may decline delivery where the recipient cannot reasonably be verified or where security concerns arise.
12.4 Delivery Locations
Deliveries are ordinarily made to valid residential or workplace addresses. Delivery to hotels, hostels, malls, restaurants, roadside locations, PO boxes or other public/temporary locations may be restricted for security reasons.
12.5 Failed Delivery and Address Changes
The courier may attempt delivery up to three times, subject to its operating process. If delivery fails, the shipment may be returned to ZEN Diamond and additional delivery arrangements may be required.
Address-change requests must be made before dispatch. Once dispatched, ZEN Diamond cannot guarantee that the address can be changed. Any additional logistics cost or risk arising from a requested change may be charged where legally permissible.
12.6 Delivery Delays
Delivery estimates are indicative unless expressly stated as guaranteed. Delays may occur because of weather, natural events, strikes, transport disruptions, regulatory checks, security restrictions, incorrect address details, customer unavailability, courier issues or other circumstances beyond reasonable control.
12.7 Damaged, Tampered, Missing or Incorrect Orders
Customers should inspect the outer package at delivery and, where practicable, record an unboxing video for high-value shipments.
If the package appears materially tampered with, the customer should refuse delivery where feasible and immediately contact ZEN Diamond.
For damage, missing items, wrong product or suspected tampering, the customer should notify ZEN Diamond within 72 hours of delivery and retain all packaging, labels and shipping materials.
ZEN Diamond may request photographs, videos, delivery records, identity confirmation, packaging evidence and other information required to investigate the claim.
The 72-hour reporting period is an operational requirement intended to facilitate investigation and does not waive any non-waivable statutory consumer rights.
12.8 Lost / Marked-Delivered but Not Received
If tracking shows an order as delivered but the customer has not received it, the customer should contact ZEN Diamond within 72 hours. ZEN Diamond may investigate with the courier, delivery partner and/or insurer and will provide an appropriate resolution based on the investigation and applicable law.
12.9 Customs, Taxes and Geographic Scope
Unless expressly stated otherwise, this Policy applies to deliveries within India. International orders, if offered, may be subject to separate terms covering customs duties, import taxes, foreign exchange, restricted destinations, insurance, documentation and return logistics.
The customer is responsible for providing accurate KYC, billing and shipping information where required by law or by the payment/logistics provider.
12.10 Fraud, Misuse and Abuse Prevention
ZEN Diamond may place an order on hold, request additional verification, restrict a transaction or cancel an order where there are reasonable grounds to suspect fraud, payment misuse, identity mismatch, repeated abusive returns, tampering, chargeback abuse, resale-related misuse or other unlawful activity. This does not affect legitimate consumer rights.
ZEN Diamond may cooperate with banks, payment providers, courier partners, insurers, law-enforcement agencies and other competent authorities where legally required or reasonably necessary to prevent or investigate fraud.
13. Promotional Orders, Discounts and Gift Cards
Returns, cancellations, upgrade, exchanges and refunds for promotional purchases, coupon-based orders, bundles, gifts-with-purchase, cashback offers, conditional vouchers and other promotional schemes may be governed by additional terms displayed with the offer. If a promotion is reversed following a return or cancellation, the value of the promotional benefit may be adjusted/Cancelled to the extent permitted by the disclosed terms and applicable law.
Gift cards, store credits and vouchers are subject to their individual terms, including validity, transferability, redemption restrictions and refundability.
14. Pricing, Product Information and Errors
ZEN Diamond takes reasonable care to keep product descriptions, images, specifications and prices accurate. However, inadvertent typographical, technical, inventory or pricing errors may occur. ZEN Diamond may correct such errors and, where appropriate, cancel an affected order and refund amounts received.
Product images may vary slightly from the actual product due to photography, lighting, screen settings and manufacturing characteristics. Natural gemstones and diamonds may have inherent variations consistent with their disclosed specifications.
15. Jewellery Quality, Certification and Alterations
Products may be accompanied by applicable invoices, certificates, hallmarking-related documentation and/or ZEN Assurance documentation as relevant to the product. Customers should retain all original documents.
Unauthorised resizing, alteration, repair, stone replacement, polishing or other modification after delivery may affect eligibility for return, exchange, buyback, warranty or service. Customers should contact ZEN Diamond before undertaking material alteration.
16. Force Majeure
ZEN Diamond will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, epidemic/pandemic restrictions, war, terrorism, civil disturbance, strikes, government action, regulatory restrictions, transport disruption, cyber incidents affecting service providers, payment-network failures or other comparable events. Where reasonably possible, ZEN Diamond will communicate material delays and take commercially reasonable steps to mitigate them.
17. Limitation of Liability
To the maximum extent permitted by applicable law, ZEN Diamond will not be liable for indirect, incidental, special or consequential losses arising from delay, inability to use the website, courier disruption, third-party service failures or events outside ZEN Diamond’s reasonable control. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including statutory consumer rights or liability for fraud or wilful misconduct where applicable.
18. Privacy and Customer Information
Personal information collected for order processing, payment, KYC, delivery, fraud prevention, customer support and returns will be handled in accordance with ZEN Diamond’s Privacy Policy and applicable data-protection law. ZEN Diamond may share information with logistics, payment, insurance and service providers only as reasonably required for the transaction or as otherwise permitted or required by law.
19. Grievance Redressal
Customers should first contact ZEN Diamond Customer Support using the details below. ZEN Diamond will handle complaints in accordance with applicable legal requirements and its internal complaint-resolution process.
Customer Support: customercare.india@zendiamond.com | +91 9134333000
Grievance Officer: The name, designation, email, telephone number and postal address of the designated Grievance Officer will be published on the website in accordance with applicable law.
20. Governing Law and Dispute Resolution
This Policy is governed by the laws applicable in India. Any dispute will be handled by a court, tribunal, consumer commission or other competent authority having jurisdiction under applicable law. Nothing in this clause is intended to prevent a consumer from approaching a forum or authority that has jurisdiction under mandatory consumer-protection law.
21. Policy Changes
ZEN Diamond may amend or update its policies from time to time. Any such amendment shall be subject to applicable law. The applicable valuation/rates and transaction procedure shall be those prevailing on the date of the relevant return, exchange, upgrade or buyback transaction, unless otherwise expressly stated.
22. Accessories
The exchange, return and upgradation policy applicable to jewellery does not apply to accessories sold by ZEN Diamond except where specifically stated. Accessories may include watches, perfumes, pens, ties, pocket watches, Mahjong sets, coin bracelets and other non-jewellery products. Product-specific return or exchange terms, where applicable, will be disclosed on the relevant product page, invoice or offer terms.
23. Customer Acknowledgement
By placing an order or requesting a return, refund, exchange, cancellation or buyback, the customer acknowledges that they have had a reasonable opportunity to review the applicable Policy and product-specific terms. Nothing in this acknowledgement limits any mandatory right available to the customer under applicable law.
24. General Terms and Conditions
Jurisdiction: Subject to applicable law and the jurisdiction conferred upon any consumer commission, tribunal, court or other competent authority by mandatory law, the courts in Mumbai, Maharashtra shall have exclusive jurisdiction in respect of matters, claims or disputes arising out of or in connection with the transaction covered by the invoice.
Original Documents: Any request relating to further services, exchange, buyback, upgradation, return, complaint or other post-sale service shall be accompanied by the original invoice/receipt, applicable original certificate(s) and ZEN Assurance Card, wherever issued and applicable. ZEN Diamond may require additional identification, KYC, ownership or supporting documents where reasonably necessary.
Cheque / Demand Draft Clearance: Where payment is made by local cheque or demand draft, delivery shall be made only after the relevant instrument has been realised and cleared. Receipt of the instrument shall not by itself constitute receipt of cleared payment.
Policy Changes: ZEN Diamond may amend or update its policies from time to time. Any such amendment shall be subject to applicable law. The applicable valuation/rates and transaction procedure shall be those prevailing on the date of the relevant return, refund, exchange, upgrade or buyback transaction, unless otherwise expressly stated.
Solitaire Jewellery of ₹10,00,000 or More: Any return, exchange, buyback or upgradation of solitaire jewellery having an invoice value of ₹10,00,000 (Rupees Ten Lakh only) or more shall be subject to specific approval by ZEN Diamond. The standard terms of this Policy shall not automatically apply to such products and the applicable valuation, deductions and conditions may be determined on a case-by-case basis.
Accessories and Non-Jewellery Products: The return, exchange, upgradation and buyback provisions applicable to jewellery shall not apply to accessories and non-jewellery products.
25. Applicable Law and Jurisdiction
This Policy and the use of the ZEN Diamond website shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts having jurisdiction in Mumbai, Maharashtra, shall have jurisdiction over disputes arising out of or in connection with this Policy or the use of the website.
26. PAN / Customer Identification Requirements
ZEN Diamond may require customers to provide PAN, Aadhaar, or such other identification or KYC documents as may be required under applicable law, including applicable tax, anti-money laundering, or regulatory requirements. Customers shall provide such information and documents when required for processing a transaction, payment, refund, exchange, buyback or any other service provided by ZEN Diamond.
ZEN Diamond reserves the right to decline, hold or not process a transaction where the customer fails to provide information or documentation required under applicable law or where such information or documentation is found to be incomplete, inaccurate, inconsistent or otherwise unsatisfactory, subject to applicable law.
Contact Us
For returns, refunds, cancellations, exchanges, buyback or shipping assistance:
Email: customercare.india@zendiamond.com
Phone: +91 9134333000
Website: https://india.zendiamond.com
