Frequently Asked Questions

We offer FREE shipping on every order only pan India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

Our delivery date depends on the product selected as well as the shipping address provided by you. These products will be delivered to your address within 15 to 30 business days.

Please note that the business days mentioned do not include Sundays and festive holidays.

All goods will be fully insured by ZEN until they reach you, so your purchase is 100% safe.

All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.

All goods will be fully insured by ZEN until they reach you, so your purchase is 100% safe.

We offer 7 days free return policy for ZEN product from the date you received the product (India orders). You need to call the customer care on +91 9134-333000 or email us customercare.india@zendiamond.com stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:

a) Fill the ‘Return Form’ which you will receive on your email I’d once you reach us through call or email.

b) Pack your order in original packaging and mention your name, order number and mobile number.

c) Enclose the original invoice, assurance card & other tag, if any.

d) Our logistic partner will pick this package from you.

e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.

must be borne by the For returns beyond 7 days the charges customer and the shipment

Please follow these simple steps:

1. Select your piece of Jewellery and 'Add to your Shopping Bag/ cart'.
2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'.
3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
4. Enter your shipping details and continue to the Payment Options.
5. Select your Mode of Payment and Place the order.
6. You will receive an order confirmation email to the e-mail you provided while placing your order.

ZEN offers multiple methods to make payments for your order:

• Credit Card & Debit Card
• Net Banking
• UPI

All Credit/Debit card details remain confidential and private. ZEN and our trusted payment gateways use encryption technology to protect your card information.

• Number - +91 9134-333000
• Email - customercare.india@zendiamond.com

11 AM-9 PM, 7 days a week

Cleaning will be done at all Zen Diamond store in India.

Once in a 6 month

Yes, Minor repair will be complimentary or with additional cost

Yes, Minor repair will be complementary or with additional cost.