Cookie Policy
COOKIE POLICY
1. Introduction
This Cookie Policy explains how ZEN Diamond (“ZEN Diamond”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or use our website at https://india.zendiamond.com (the “Website”). It explains what these technologies are, why we use them, and the choices available to you in relation to their use.
This Cookie Policy should be read together with ZEN Diamond’s Privacy Policy and Terms & Conditions. Where required by applicable law, your consent will be obtained before placing or using non-essential cookies on your device.
2. What Are Cookies?
Cookies are small text files or similar identifiers that a website may store on your computer, mobile phone, tablet or other internet-enabled device through your web browser. Cookies allow a website to recognise a device, remember certain information and support the delivery of website functionality.
Cookies may be temporary or may remain on your device for a defined period. Some cookies are placed by ZEN Diamond, while others may be placed by service providers whose technologies are used on the Website.
3. Why Does ZEN Diamond Use Cookies?
ZEN Diamond may use cookies and similar technologies for purposes including:
· Enabling the Website and its essential functions to operate properly.
· Maintaining session information and supporting secure customer interactions.
· Remembering preferences and improving the Website experience.
· Understanding how visitors use the Website and identifying areas for improvement.
· Measuring Website performance, traffic and engagement.
· Supporting relevant communications, promotions or advertising where such technologies are used and permitted.
· Detecting, preventing and investigating fraud, misuse, security incidents and unauthorised activity.
4. Categories of Cookies We May Use
4.1 Essential / Technical Cookies
These cookies are necessary for core Website functionality. They may support page navigation, shopping-related functions, security, session management and other features required for the Website to operate. Because these cookies may be essential to providing the Website, they may not always be capable of being disabled through the cookie preference tool.
4.2 Authentication and Session Cookies
These cookies help recognise a customer during a Website session and support functions such as account access, maintaining session continuity and reducing the need to repeatedly provide the same information while navigating the Website.
4.3 Preference / Functionality Cookies
These cookies may remember choices or preferences made during a visit, helping ZEN Diamond provide a more convenient and personalised Website experience.
4.4 Analytics / Performance Cookies
These cookies help us understand how visitors interact with the Website. Information may include pages visited, approximate visit duration, traffic sources, device or browser information, and interactions with Website features. This information helps us evaluate Website performance, identify issues and improve our services.
4.5 Security and Fraud-Prevention Technologies
Cookies and similar technologies may be used to help identify unusual activity, protect customer accounts and transactions, maintain Website security and prevent misuse or fraudulent activity.
4.6 Advertising / Marketing Cookies
Where used, these technologies may help measure the effectiveness of campaigns and present more relevant communications or advertisements. Such technologies may be provided by ZEN Diamond or authorised third-party service providers and will be used subject to applicable law and any required consent.
5. Session and Persistent Cookies
Session cookies generally remain active only during your browsing session and are deleted or expire when the session or browser is closed. Persistent cookies remain on your device for a specified period or until they are deleted and may be used to remember preferences or recognise returning visitors.
6. Third-Party Cookies and Services
Certain Website functions may be supported by third-party service providers, such as analytics, security, payment, advertising or other technology providers. These providers may use cookies or similar technologies in accordance with their own policies and contractual arrangements with ZEN Diamond.
ZEN Diamond does not control the independent privacy practices of third parties. Customers should review the relevant third party’s privacy and cookie information where applicable.
7. Your Cookie Choices
Where required, the Website may provide a cookie preference or consent mechanism that allows you to accept, reject or manage certain categories of cookies.
You can also manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable or restrict certain cookies, some Website features may not function correctly or your experience may be affected.
8. Do Not Track and Similar Browser Signals
Browser and device settings may provide certain privacy controls or signals. The Website will respond to such controls to the extent required by applicable law and technically supported by the Website and relevant services.
9. Changes to This Cookie Policy
ZEN Diamond may update this Cookie Policy from time to time to reflect changes in technology, Website functionality, service providers, legal requirements or our practices. The updated version will be published on the Website with the revised effective date. Customers are encouraged to review this page periodically.
10. Contact Us
If you have questions about this Cookie Policy or ZEN Diamond’s use of cookies and similar technologies, please contact us:
Email: customercare.india@zendiamond.com
Phone: +91 9134333000
Website: https://india.zendiamond.com
11. Important Notice
This Cookie Policy is intended to explain ZEN Diamond’s general approach to cookies and similar technologies. The specific cookies, technologies, providers, purposes and retention periods used on the Website may change from time to time.
