privacy policy
Privacy And Security Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from india.zendiamond.com
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information". This website is governed by Indian law.
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as "Order Information".
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- "Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
d Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare.india@zendiamond.com
Contact
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Frequently Asked Questions
The My Gold Multiplier Plan is Zen Diamond's 9-month gold savings program where you save in 999 fine, BIS-hallmarked ZEN gold and earn up to 30% bonus on redemption for jewellery. Save from 1g to 25g per month and enjoy unmatched value and flexibility.
Save a fixed amount of gold (1–25g per month) for 9 months.
At maturity, you receive a bonus of up to 30% on your accumulated grams.
Redeem your gold + bonus value for diamond jewellery, platinum jewellery, or accessories at any Zen Diamond boutique.
With the 2X Multiplier, you can add your own 24KT gold equivalent to the ZEN gold you have accumulated.
This unlocks up to 5X bonus value at the time of jewellery redemption — making this one of the most rewarding gold plans in India.
All gold coins issued under the MGM Plan are: 999 fine (24KT) Hallmarked
Laser-engraved with a unique identification number
Bonus Slabs:
Up to 150g accumulated: 25% bonus
151g–450g accumulated: 30% bonus
Your bonus is added to your total gold value at prevailing gold rates during redemption.
Yes. Even if you redeem early (before 9 months) or late (after 12 months), you still receive a 20% bonus.
You may redeem for all Zen Diamond jewellery and accessories.
Redemption is available only at Zen Diamond boutiques at the prevailing gold rate.
Yes. You can choose to redeem partially or fully during the redemption window.
No. Your gold stays with you.
You receive the physical gold coins via free insured home delivery or store pick-up, ensuring complete transparency and control.
You gain the full benefit.
Your gold is valued at the prevailing market rate at the time of jewellery redemption.
You can add:-Your own 24KT gold coins or bars, or Old gold purchased from any trusted authorised dealer
Zen Diamond accepts it at its assessed gold equivalent value.
Minimum: 1 gram per month
Maximum: 25 grams per month
You must contribute for 9 months to complete the plan.
For maximum benefits (up to 30% bonus), redeem anytime within 3 months after the completion of 9 months.
Yes. You may exit early and still receive a 20% bonus on your accumulated grams at the time of jewellery redemption.
You can choose:- Free insured home delivery, or Store pick-up.
Each coin is securely packed and certified.
No. The bonus value is redeemable only against Zen Diamond Jewellery
It cannot be converted into cash or additional gold coins.
You can join the My Gold Multiplier Plan by visiting any Zen Diamond boutique across India.
Our team will guide you through contributions, delivery options, and redemption benefits.